Will you please explain to me how you arrived at that number? even though I use it every month on my account ending in 7712. You: And there's till no way for me to mke a payment becaus my checking account is blocked as a valid method of payment.Įvan: Yes, your Payment Due Date is and Amount Due is $193.00. You: AND.there's still the matter of where this mysterious checking account ending in 5770 came from and how it goe associated with my account.
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You: And the "Senior" account manager I spoke with yesterday told me I owed the full amount of $193.00. You: The first "Senior" account manager told me it would not be $113 or $117, I forget which. You: My minimum payment should be around $76.00. You: Yes but there are a few things you aren't seeing. Bear with me for just a moment while I review the account.Įvan: I can see that past due fees on your account is waived, you don't have to worry. You: 7712 is my other account but there is no problem with that account.and I pay it with the same checking account that I pay 1108 with every month.Įvan: Thank you for verifying that information. You: Cory Threatt, 29732, 7/16/76, ***-**-9757Įvan: To ensure I have the correct account can you please provide me with the last four digits of your Capital One account number?
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I really wish to help.Įvan: In order to access your account, please provide your name (exactly as it appears on your credit card), zip code, date of birth and last four digits of your Social Security number. A Customer Service Representative is available 24 hours a day, 7 days a week and will be happy to assist you with this request.Įvan: I do apologize for giving you a number to call, however, I want to direct you to the proper department that can best assist with your concern. How, then, am I supposed to remedy this situation when no one seems to know what cause the problem in the first place?Įvan: In this circumstance, you would need to contact 1-80.
I've been told by "Senior" account managers that nothing can be done and there isn't anyone above a "Senior" account manager who I can speak to on the telephone. So, my account still states past due when I have made my payment TWICE and it has been denied TWICE because of an error on your end. Even the "Senior" account managers can't explain to me where the bank account ending in 5770 came from. I have had my bank fax a letter stating my correct account number and have had that account number confirmed by 4 customer service agents. In the letter I received telling me my payment was declined, it said the invalid bank account ends in 5770. I never have to enter any information therefore it should have gone through with no issues just like it has for the entirety of 2012 and beyond. It is pre-populated in the bank account field when I sign in to my account online. The checking account I ALWAYS use to pay this account ends in 5501. My payment was kicked back due to an "invalid bank account". Whom do I have the pleasure of chatting with today? I'd be happy to help you with your account questions. Your chat may be monitored and recorded.Įvan: Thank you for visiting Capital One. Hi and welcome to our Capital One chat service! One of our Account Specialists will be right with you. Evan is the 5th inept Customer Service Representative I have had the pleasure of dealing with so far.and 2 of those were alleged "Senior" Account Managers.
Here's a transcript of an online chat session with "Evan".
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